American Airlines employee insensitive note to deaf couple referring to them as Deaf and Dumb

A deaf couple is upset over a note that an American Airlines employee attached to one of their bags, referring to the pair as “deaf and dumb.”

James Moehle and Angela Huckaby were returning home to Houston from a vacation in Hawaii when one of their bags was misplaced by the airline.

Source: http://www.dailymail.co.uk/

When it was delivered later, a handwritten note attached to the bag read, “Please Text Deaf And Dumb.” Moehle’s mother, Kaye Moehle, said the note was “outrageous and cruel and unnecessary.”

Source: http://www.dailymail.co.uk/

American Airlines was quick to send an apology.

'We apologize to Mr. Moehle and Ms. Huckaby. It was clearly a very poor choice of words. 
'We’re confident there was no ill will, but we’ll be looking into this further and will be following up with our team members at IAH and the contractor that provides our baggage delivery services,' the airline said in a statement to the couple.

But both James and his mother aren't satisfied that the airline has taken their request seriously enough.

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